Returns and exchanges
Policy
We take pride in our high level of customer satisfaction and our
service reputation.
If for any reason you are not satisfied with any part of your purchase,
return the items in new condition with tags attached. We will be
happy to exchange or issue a refund.
Return items that have been worn will not be exchanged or refunded
and will be returned to customer.
Returns and exchanges should be received within 14 days from date
of despatch for Australian customers and within 60 days for international
customers. Exchange items will be sent by registered post in Australia
or airmail to international destinations.
Please allow 14 days for us to receive your return items and process
your request for Australian customers and 30 days for International
customers.
Outward shipping will not be charged on your first exchange, but you
must return the goods to us. Exchanges requested by courier will incur
an extra charge of $ USD 17.95 being the difference between airmail and courier charge to
your destination. Shipping and handling fees are not refundable.
No customised items will be exchanged or refunded.
If you need more help or information please email .
How to make a return or exchange
Please include a copy of the original invoice OR provide the original
order details such as order number, postal address, date of invoice
and a contact email or phone. Make a note of the exchanges or refunds
you require.
We would recommend using a traceable method such as registered
post. International customers, please mark your return items 'return items only, NCV'. It is your responsibility to ensure goods arrive safely to the return address.
If you want to add items to your exchange above the price of the
original order, we will also need your credit card details. This
is because we use a secure - real time third party card clearing
service, Dialect Safepay, and we do not see your card details from
the original sale.
Additional purchases are then billed through the Dialect Safepay
EFTPOS system.
Refunds are processed through Dialect Safepay against the original
order number.
How to make a quick exchange
If you would like us to send a replacement item quickly, please
place an order via our website, noting in the comments that it is
an exchange. The exchange item will be billed and sent immediately
and your card will be credited for the exchange item when we receive
it.
Include a correct working email address with all correspondence
so we can contact you immediately if we need further information.
Address for returns and exchanges
Wicked Weasel Pty Ltd
Returns Department
4/10 Brigantine Street
Byron Bay NSW 2481
Australia
|
